The products are great no argument there. I'm not sure what's going on but the customer service has declined severely. Orders are delayed for at least one month, poor communication, and then the owner turned the comments off on her instagram post. There's never an update unless you send an email and don't let her be doing hair. The entire month I was waiting she was posting on her hair page but neglecting her skin care page failing to give any considerate updates. My living room set came before my soap and I ordered my soap 3 weeks before my living room set 🫠. What really aggravated me is that she said delays were due to products needing to be made and then telling me the reason for my delay was because some of the items I ordered was out of stock. I really love the products but I've decided to support another black woman owned company that's just as good. It's unfortunate because I've been a customer for a few years now. Then I requested for my order to be canceled and refunded. My emails were ignored and the order was still shipped...
Then i noticed all poor reviews that were done before 2024 were filtered out. I couldn't see it when I sumitted my review. There were quite a few. Its giving lack of integirty.
This feels, smells and works fabulous! Really keeps the ingrown hairs away if used correctly!