I've been a customer since the fall of 2022 and loved the products. In fact it is the only feminine soap that I use. I always know that the shipping takes a little long but I'm patient. However, this last order is the reason for the review. I placed an order on 4/30/2025. Today is 5/24/25, I have yet to receive any tracking information like usual. Instead I received an email saying that my order would be shipped and the tracking info would come in that email. I then received an email stating that my order was processed 14 days ago and would I like to review it? The website still has no shipping info. I reached out via email 2 times and and still not heard anything from them. It's bad enough that the shipping is high and it takes a long time to ship, but the total lack of communication is completely unacceptable. I have already ordered yoni soap from another company and received that and still haven't heard about my order from maxbeauty. I am VERY disappointed in the complete lack of customer service and communication. I understand that she is a small business and it takes time to ship items, however some communication would be great. I WILL NOT BE PLACING ANOTHER ORDER WITH MAXBEAUTY. The products work great....if you can get them.